24X7 DATABASE SUPPORT FOR RIMINI STREET

Rimini Street looked for database support provider due to rapid expansion and growth.

Industry

Software - Information Technology

Location

Las Vegas, Nevada, United States

Technologies

Microsoft SQL Server, Microsoft Business Intelligence, Oracle, Oracle Business Intelligence, MySQL, PostgreSQL, Sybase, DB2, Microsoft Windows Server, Linux , Amazon Web Services (AWS) Cloud and Microsoft Azure Cloud databases

Overview

Rimini Street is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider. Rimini Street partnered with Dataxive on providing third party database support for Microsoft, Oracle, SAP, DB2 and Open Source databases.

The challenge

Rimini Street’s rapid expansion and growth in number of service offerings triggered a need for a database support partner to cater for their increase in workload. Rimini Street’s offering expanded from traditional relational databases to Open Source and Cloud database platforms.

“We are looking to partner with database support provider who can assist us with increasing demand for our services in the areas of Microsoft, Oracle, SAP, DB2, Open Source and Cloud databases.” - Channesh Shivprakashan, Director of Technology, Rimini Street

Rimini Street’s technical teams’ pivot of focus to specialist and more complex database platform issues, alongside the businesses’ rapid growth, created resource bottleneck and Rimini Street’s technology director Channesh Shivprakashan recognized the need for expansion in technical skills and resources. He knew he needed a database partner with proficiency in multiple database platforms hosted on-premises and cloud to support their teams to preserve the customer experience and enable Rimini Street to focus on innovation and growth rather than spending extensive amount of time fire fighting database platform issues. Dataxive jumped right in!

Dataxive’s expertise in building and supporting various database technologies including Microsoft SQL Server, Microsoft SQL Server Business Intelligence, Oracle, Oracle Business Intelligence, MySQL, SAP Sybase ASE, PostgreSQL, DB2 hosted on-premises, cloud and containerised environments were the perfect fit for Rimini Street.

The solution

Dataxive supported Rimini Street’s internal users and clients with complex support issues in various database technologies hosted on variety of platforms with the help of our database experts together with our specialized toolset.

Dataxive provided 24x7 on demand database support for Rimini Street

Our complete 360 reviews of Rimini Street’s and their client’s database environment, Dataxive resolved numerous issues in the areas of database administration outlined below.

Database Upgrade and Migration
Database Performance
Security best practices and compliance
24/7 database monitoring
Database Maintenance
Database Security
High Availability and Disaster Recovery

Business outcomes

The business goal for Rimini Street was stability of their business alongside their rapid growth—all without compromising revenue or their DBA’s and client’s experience. Our database gurus diligently supported all Rimini Steet’s support needs allowing them to elevate their customers and DBAs experiences across the platform. With the additional help from Dataxive’s ad-hoc support, Rimini had better visibility into their and their client’s database environment, vulnerabilities, performance enhancements, and process improvements.